Returns and Exchanges Policy
At Opatra London, we want you to be completely satisfied with your advanced skincare investment. If you are not entirely happy with your purchase, you can return your items within 14 days of receipt for a refund or exchange, provided they are in their original, unused condition.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and reason for return to receive a Return Authorization number.
Prepare the Package
Securely pack the device and any included accessories in the original luxury packaging to ensure the product is protected during transit.
Ship the Item
Affix the provided return label or use a tracked shipping service to send your package back to our quality control center.
Quality Inspection & Refund
Once our technicians verify the device's condition, we will process your refund or dispatch your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing